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Banking Center Help

Deposits, Payouts and Fees

Q: Is the money in my account U.S.  Dollars?
A: Yes, all customer funds are maintained in United States currency.

Q: Can I deposit using a Credit/Debit Card?
A: Yes, after you log into your Sportbet account, click on Cashier from the top of the page and select “VISA Processor” for Visa Verified deposits, or click on “All Other Methods” for MasterCard transactions.  Only credit cards under the name of the account holder will be accepted.  This option is currently available for US/Canadian customers ONLY.  The minimum deposit is $50 and the maximum is $500.

Q: Do you have staff located in the U.S.  who can take my money and pay me my winnings?
A: All transactions take place outside of the United States.  Funds can be sent to you in a variety of ways.  Visit our Banking Center page for more information.  Your funds can arrive right at your doorstep or in your bank account.

Q: How can I make a deposit?
A: Currently we accept a wide selection of funding methods.  For complete depositing details, visit our Banking Center.

Q: How can I make a withdrawal?
A: Withdrawals can be requested via a wide selection of methods.  Withdrawals are available 7 days a week.  Please visit our Banking Center page for details and applicable fees.

Q: Can I bet on credit?
A: All wagering requires funds to be posted to your account in advance.  Sportbet is only responsible for settling account balances which begin with SB or AF.  Any other account prefix is not the responsibility of Sportbet.

Q: Are my winnings reported to any government agency?
A: Absolutely not.

Q: What about taxes?
A: We cannot give you tax advice.  We have players from many countries around the world.  We recommend you seek the advice of a qualified advisor in your country of residence.

Person to Person Deposits and Fees Associated

Q: How long does it take for my Person to Person deposit?
A: Person to Person deposit confirmations take from 20 minutes to 2 hours under normal circumstances. The time starts counting from the point the confirmation number is entered into the system.

Q: How much do I need to deposit to be reimbursed my Person to Person deposit fees?
A: The minimum amount for the reimbursement of the fees is $250. Inform the Customer Service representative of the exact fee amount when giving the deposit details.

Q: The fee on my deposit has not been added and I have already started wagering. Is it too late to get it added?
A: No. The fee on eligible deposits may be added at any time after the deposit is posted.

Q: I’m banned from using Person to Person money transfers by the transaction company. Can I use a fake name?
A: No, you can’t use a fake name. An ID may be requested at any moment by the Person to Person money transfer company, instead you could ask someone you trust to help you with the transaction. Sportbet will not be held responsible for funds lost due to blacklisted senders.

Q: The games are about to start and my Person to Person deposit has not cleared yet.  Can I place a conditional wager to be entered after the deposit is posted?
A: No, wagers may be placed until a deposit is verified by the agency responsible for confirming the transaction.  Keep in mind that during peak wagering periods, confirmation times may be longer than usual.  Plan to get your deposits in early to avoid missing out on any selections.

Credit Card Deposits

Q: How long does it take for a card to be validated?
A: Depending on how many cards are on the waiting list to be validated, the verification process may take from 45 minutes up to 2 hours.  Upon discretion of our Credit Card department, additional information and or documentation may be required.

Q: What is the Validation Process?
A: It’s a Fraud Prevention measure in which the Fraud Department contacts the customer's bank to confirm that the name and the address provided is the same information that the bank has, as well as the verification of all the information on file.

Q: Are there any fees for depositing with a credit or debit card?
A: There are no fees charged by Sportbet for using your credit card directly with us.  However, your bank might charge fees for international transactions, we recommend for you to check with your issuing bank before making any transaction.


Q: Are there restrictions for depositing via credit/debit card?
A: Yes, access to third party vendors may be restricted if your Validation was not successful. Contact our Credit Card Department via Live Help to see if your account can have the access re-enabled.

Q: Which features are considered Third party vendors?
A: Third party vendors include: Poker Rooms, Blackjack Tournaments, Skill Games, and Sports Pools. 

Q: Are there restrictions to make a payout after depositing via credit/debit card?
A: You will be required to provide us with scanned copies of your legal picture ID, both sides of your card and you must fill out an authorization form that will be sent to your email address on file.  Upon the discretion of the Credit Card Department, other information may be required (Utility Bill, Void Check, Bank Statement, etc).

Q: Can I use the credit/debit card of someone I know to deposit funds in my account?
A: No, the card must belong to the Sportbet account holder.  No third party deposits are permitted.

Q: Can I use a credit/debit card to open my account?
A: Yes.  You can use your credit/debit card directly with us through our
Visa Processor.

Q: Can I receive a bonus if I deposit with a credit card?
A: Yes.  You may receive any of our regular Free-Play Bonus or sign up for our Cash Back Bonus Programs to receive from 5% to 20% Cash Back of your credit card deposits.

Q: Can I use a prepaid/gift card to deposit?
A: Yes, however, it will be considered as a regular credit or debit card transaction and the same procedure to validate it will be necessary.

Q: Can I deposit with a credit/ debit/ prepaid card if I had problems with an online deposit option in the past?
A: No, as per our agreement with our credit card processor, we cannot process any credit, debit or prepaid cards transactions from customers which had previous issues with online processors in the past. Some Gift Cards may be accepted by the processors currently used, contact our Credit Card Department via Live Help for more details.

Q: Can I deposit with a $25 gift card?
A: No, the minimum amount to deposit with any type of card is $50.

Bank Check Deposits

Q: If I wanted to overnight a bank check, what is the maximum and how long does it take to get it deposited?
A: We are currently not accepting deposits by bank check.  However, you may send a Money Order. There is currently no maximum limit in this deposit method. It is applied to your account immediately upon receipt. Customer Service Department via Live Help for further details.

 

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