Sportbet General Rules & Policies
The following Rules and Policies are for users' protection and benefit. They form an agreement between Sportbet Sportsbook and Casino and its members. Please read the following carefully. By registering and wagering on the Casino games and/or in the Sportsbook, you indicate full acceptance and understanding of the rules.
Laws regarding gambling vary throughout the world, and it is the responsibility of each player to ensure he or she understands and fully complies with any laws or regulations relevant in their own countries or states. Customers from France are not allowed to register/play with any of the 5Dimes Group brands. All members of Sportbet Sportsbook and Casino must be at least 18 years of age.
The personal identity and details of all members will remain confidential. Sportbet will not report wagering information on behalf of any member. This is the sole responsibility of each member.
In order to receive Live Assistance through phone, email or Live
Help, you must provide your account number and password to the
representative. Keep in mind that the password needs to be provided
if the information you are requesting requires specifics pertaining
to your account only. Please take in consideration that passwords
with offensive or pejorative terms will automatically ban your
account from live assistance.
Members are solely responsible for their account transactions and should keep their account information confidential. Should a member give away, share, or lose his or her account number and/or password, Sportbet Sportsbook & Casino will not be held liable for any claims regarding that account.
All accounts must have a correct contact phone number listed in their account information on the date(s) of all deposits. Use of an invalid phone number is grounds for possible forfeiture of any/all winnings and bonuses.
All accounts that use the Internet to place wagers must have a valid e-mail address on file. Failure to have a valid e-mail may result in the account being frozen or closed.
Customers may only have one AND ONLY ONE account number in their name in the 5Dimes Group family of books. The 5Dimes Group includes 5Dimes.com, SportBet.com, IslandCasino.com, VietBet.com, Chinesebookie.com, and BetAnySports.com. Also, if bonuses are involved, customers may only have one AND ONLY ONE account number per household, email address, phone number and IP address without prior permission from management. Bonuses will be removed from all unapproved accounts deemed to be from one entity. Use of multiple account numbers or names in order to receive bonus promotions, referral awards, or exceed limits is forbidden and may result in the forfeiture of ALL funds received/won as a result of these actions. Contact customer service if you have lost your account number or password. Live Chat
All wagers are final once accepted by Sportbet and confirmed by the player, either over the phone or online.
Members are responsible for checking all of their sports, horses, and lotto wagers in the review bets section. No Internet wager claims will be accepted without a ticket number.
All Internet wagers must be placed through the user interface provided by Sportbet on its web pages. Any Internet wagering through other means, including the use of a "robot" player, is strictly forbidden. In the event that use of non-approved client software is detected, Management reserves the right to invalidate all such wagers retroactively, cancel the player's account, or take any other appropriate action.
Sportbet reserves the right to correct grading errors at any time. Incorrect payouts due to grading/software error and any additional earnings from those payouts are subject to voiding/forfeiture.
If a player believes that Sportbet has posted an erroneous line, or time error, the player should notify Sportbet immediately to verify if the line/time is correct.
If a customer believes there has been an error on the grade/scoring of any of the tickets posted in his/her account, the player must submit the request of revision with our Customer Service Staff within the same week or a maximum of 7 days of the event in question conclusion. Claims submitted after that period will not be considered.
Professional card counters are prohibited. If you are found to be a professional card counter, your account is subject to immediate closure and all winnings will be forfeited.
A bet made after an event begins based on occurrences that have developed while in-play, is considered a "past-post", and will be handled as blatant theft. This applies for all regular game lines or when play resumes in live wagering. All events intended for in-play offering will be noted as such on the wagering option.
Limits on each wagering option are reset within a few minutes of a wager being posted. Limits also reset immediately when the line on the selection has moved. Management reserves the right to refuse or limit any wager. Use of multiple accounts to circumvent online limits is prohibited.
If an account reaches a negative balance due to the re-grade of an event, all in-progress pending wagers will stand and be honored. Since winning wagers in this instance will be honored, immediate settlement of losing wagers is also expected.
Sportbet reserves the right to reverse the incorrect application of funds into an account due to human or system/software error. Additional funds that were not intended to be credited into a customer’s account will be reverted upon discovery of the inaccuracy and any additional earnings from those funds are subject to voiding/forfeiture.
Customers are responsible for settling all negative accounts. "Ignorance", "I wouldn't have made that last bet if I knew my balance would have been negative", or "It's not my fault the wager was graded wrong", will not be accepted as excuses for non-settlement of negative balances.
Sportbet reserves the right to reverse fees covered on deposits. This will be done without prior notice if little or no play is made between deposits and redemptions. It is up to Sportbet sole discretion to determine appropriate play on a case by case basis. Sportbet is not to be used as a "go-between" for money movement between processors or other operations.
Management reserves the right to allow or deny electronic funding
methods or other features offered in our sites when verification
irregularities/difficulties arise or issues with offshore
establishments are reported to be related to your account (regardless
if these reports are valid or invalid). Credit card refunds could
incur in a fee of up to $20 per individual credit card charge and
will be issued upon Management's discretion.
The advantage of free/discounted payouts will be permanently revoked for customers who have been found abusing our Bonus Programs. This advantage will also be permanently revoked for accounts that have violated or transgressed rules/policies related to any feature/benefit offered in our sites (sportsbook, casinos, lottery, poker, racebooks, funding methods, etc).
Most events are graded immediately upon completion. Other events require extensive research and language translation to determine a final score. Use Live Chat to report any score of an event you need to have graded. Please include a link or source of the score so we can process your wager(s) immediately.
The Sports Stats displayed in our info pages are provided by a third party supplier. The content therein is not used for grading purposes and may not be completely current or correct.
On Mondays, between 8AM EST and noon EST, the system runs end of the
week computations. Grading of sportsbook wagers cannot occur during
that time. Please refer to Rolling If-Bets to have action on games
which winnings are pending to be added to your account.
Sportbet assumes no liability for funds once released and received by any monetary transfer agent, institution, or company.
Only accounts starting with 'SB' or 'AF' will have balances honored by Sportbet. No agents are directly employed by Sportbet. In case you have any discrepancy with your balance, your Agent, not Sportbet, is the one responsible for handling it. Agents who attempt to solicit customers via posting forums, e-mail spamming, or cold calling will have their agent account terminated immediately.
Both Racebook Platforms featured by the 5Dimes Group pay track odds up to the maximum odds displayed for each racebook in the corresponding section. Please see Rebate Racebook Payouts or Plus 10% Racebook Payouts for maximum odds paid for different wager types and maximum net profit per race. Track consolation pay outs, if offered by the track, will be given as shown in track results. If no payout is provided by a track, tickets will be refunded. Carryovers or pool type payouts listed by the track will not be offered by Sportbet Racebooks. No claims upon payouts will be accepted without the odds being displayed on the track's site.
Individual payouts in the Bonus Casino do not always pay as much as standard casino payouts. Some games have specific options which pay less, so other options can pay more. Players are responsible for checking the payout charts for each game before playing.
Customers from North America are required to complete at least a ONE time roll over of the deposited amount in order to have a payout processed without incurring a penalty fee. If this requirement is not fulfilled, the account will not qualify for a free redemption.
Bonuses earned after deposits and sportsbook/casino transfers are only valid if the amount deposited remains active in the account for 30 days. Winnings may be redeemed as desired.
Promotions sponsored by Sportbet & featured by an affiliate site are subject to ten time roll over plus a 30 day hold on pay outs. All Redemption Rules apply. Sportbet promotions are exclusive and cannot be combined with any other promotions.
Redemption requests processed on Mondays between 9:00 AM EST and 1:00 PM EST may not incur in a transaction fee only if the method is eligible for it. Payment methods with a fee of $40 or less will get processed free of charge if no pay outs have been sent in the previous 30 days and if sent on a Monday morning. You are allowed to one free withdrawal every 30 days only. If you wish to wait until Monday to have your redemption processed, you must contact Customer Service at the time of your request via Live Chat. You may also call 1-800-430-5896. Any payout request that does not qualify to be sent for free will be processed immediately with the corresponding fees applied. Visit our redemption rules restrictions page to learn more.
5Dimes Group Management reserves the right to remove a player from a bonus program at anytime.
Transfers to third party vendors
(Fantasy Sports, Poker Rooms, Blackjack Tournaments, Skill Games, and Sports Pools) are considered redemptions/deposits for bonus application purposes.
If your account has registered transfers with third parties, prior
payouts the action will be revised by the corresponding third party
in order to ensure legitimacy of the winnings/losses (it can take up
to 24 hours). Chip dumping schemes will always result in all
accounts involved being deleted and any profited funds forfeited.
Management reserves the right to confiscate the bonus, affiliate earnings and/or applied transaction fees in any account(s) deemed to be taking advantage of our program.
Customers from outside of North America who choose the Cash Back Bonus option are limited to participate in only the 20% Cash Back Bonus option. Customers from outside of North America are required to fulfill 30 days of activity before qualifying for a Cash Back Bonus. The Cash Back Bonus must be rolled over twice before having a payout approved. Affiliate and cash back schemes will result in not only an account being eliminated from the program, but will also be responsible for fees incurred for all deposits and payouts being applied directly to the players account and/or the affiliates account.
All existing customer bonuses are manually approved and entered into the system by the customer service department. You must contact Sportbet via Live Chat, e-mail or over the phone to have your bonus entered within 24 hours of the funds being captured.
Rollover amounts for each wager are based on the lesser amount of risk or win in each selection.
See Sportsbook Betting Rules for the types of wagers and specific rules for the sports wagering.
All rules, regulations, and payoffs contained herein are subject to change and revision by the management without prior written notice.
If you are interested in becoming a Sportbet Affiliate, you must agree to the following Sportbet Affiliate Program Terms and Conditions.